TurboTax and H&R Block customers are reportedly struggling to get their stimulus checks for the second time in three months.
Dozens of people filing tax returns through two companies have sent their $ 1,400 coronavirus relief payments to the wrong bank accounts, According to cnbc.
Many customers told the network that their money had been dumped into pass-through accounts that were in pre-determined tax preparations for them – exactly the mess that 13 million taxpayers were charged with distributing checks for $ 600 in January .
After working with the Internal Revenue Service to fix the problem two months ago, both Turbotax and H&R Block allegedly assured customers that their third stimulus investigation would be in the right place.
“We are working closely with the IRS, and we have confirmed that the IRS has accurate bank account information for all turbocharged customers.” TurboTax said As of last week the Fed started rolling out payments.
But many customers complained on Twitter that their checks once again went to the wrong accounts, even if they tried to update their banking information.
If the latest glitch is similar to January, the IRS directed funds to temporary accounts set up to receive customers’ tax refunds. Some taxpayers also told CNBC that their checks went to the accounts they used but were previously closed.
“I updated my bank information for another check, as requested,” Tweeted An irate TurboTax customer named Kara. “You also sent me a small email not to worry, you sent my updated bank information for this 3 to the IRS. This is the most toxic relationship for me. “
H&R Block users told CNBC that their checks were incorrectly deposited on Emerald cards, prepaid debit cards that customers can use to get their tax refunds.
company said All incentive payments for Emerald Cards were processed on Tuesday, adding that it works with the IRS “to ensure a smooth process for our customers” after the January snafu.
Neither TurboTax nor H&R Block responded immediately to a request for comment. But both firms told CNBC that the bank account mess is affecting a small number of customers this time.
Affected people may have to wait a bit to get the money. The IRS told CNBC that any payments sent to closed bank accounts would be reissued within two weeks.
The IRS spokesman said the tax agency believes that “the amount of payments going into closed accounts will be significantly lower than in the previous round of economic impact payments.”
The agency did not immediately respond to the Post’s request for comment.
Leave a Reply